Yes, in most cases the customer will have to pay for the accommodation in the first instance, and the claim will be made to the insurance company afterwards. We recommend that you check the reimbursement policy directly with your insurance company.
Availability varies, but we will try to arrange accommodation as quickly as possible. The timing is also affected by insurance company approvals and necessary procedures. We will do our best to get you moved in as soon as possible.
The duration of the temporary accommodation depends on the decision of your insurer and the extent of the damage. Accommodation can last from several weeks to several months - we are flexible and will react according to the situation.
Yes. We will always take into account your preferences, such as location and any special needs you may have, and we will try to find an option that is just right for you.
This is possible in many of our destinations. Please let us know about your pet in advance and we'll find a pet-friendly option for you.